OUR POLICIES

CANCELLATIONS/RESCHEDULING

We require a 48 hour notice before your appointment when rescheduling or cancelling appointments to avoid being charged a cancellation fee of 50% of your color service.

NO SHOW POLICY

If you decide not to show for your appointment and no notice of cancel/reschedule was given, you will be charged for 100% of your booked service.

We do not accept voicemails or text messages outside of our business hours. This is a gentle reminder that we are a service-based industry and each appointment slot is extremely valuable and cannot always be filled at the last minute which greatly affects the health of our business. We appreciate each and every one of you and thank you for understanding. Unfortunately, we cannot make any exceptions.

LATE POLICY

Please arrive on time to your appointment. If you are running late, we will do everything we can to accommodate you. If you are excessively late, we reserve the right to cancel & reschedule your appointment, and you may be charged for 50% of your service.

EXTRA GUEST POLICY

We have a strict no guest policy, which includes children. We love kids but salons are unfortunately not a safe environment for children. Due to the high number of guests coming and going, we don’t have extra seating in our waiting room and extra guests will be asked to leave if we cannot accommodate them.

SERVICE REFUNDS

We do not refund services but an adjustment may be requested within 7 days of your service. We take great pride in our work and will do our best to get you back in and make adjustments as soon as our schedules allow.

If there is an issue with your service result, the stylist that performed the original service will fix it at no additional charge. Adjustments to any service will qualify only if there is an inconsistency in quality (blotchy, bleeds, gray coverage, etc.). Any discrepancies must be reported to Ethos Salon within 72 hours of the initial appointment and the fix must be completed withina reasonable time frame. If the client wants additional work done or to see a different stylist for the adjustment that was not discussed in the original consultation this would require an additional appointment and may come with additional fees.

PRODUCT REFUNDS

We do not offer refunds on products purchased over 7 days. If a product is damaged you may let us know and we will replace your product free of charge. Returns may be processed for in-store credit for products only.